Privacy Policy

At Edu Wings Migration Consultants, we respect the importance of your privacy and we are committed to safeguarding your personal information. We understand that how we collect, use, disclose and protect your information is important to you. In order to provide our immigration and education consulting services to you, we must collect personal information from you, and we will take all steps reasonable to ensure that your personal information is treated securely and in accordance with this privacy policy (Privacy Policy).

Edu Wings Migration Consultants' Privacy Policy sets out how we collect, use, disclose, store, and protect your personal information.

By providing personal information to Edu Wings Migration Consultants, you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between Edu Wings Migration Consultants and you.

Edu Wings Migration Consultants may change this Privacy Policy from time to time by publishing changes to it on the Website. Edu Wings Migration Consultants encourages you to check the Website periodically to ensure that you are aware of our current Privacy Policy. By using the Website after changes have been made to the Privacy Policy, you are deemed to have consented to those changes.

Definitions

In this Privacy Policy:

• Personal information means information that can be associated with a specific person and can be used to identify that person and includes your information and the types of information described in clause 3 of this Privacy Policy;
• Privacy Policy means this privacy policy (as amended from time to time);
• Edu Wings Migration Consultants or we or us means Edu Wings Migration Consultants and its associated entities;
• Immigration Service means a visa or immigration-related service or matter, or education consulting and enrollment-related service or matter;
• Website means the website provided by Edu Wings Migration Consultants which allows you to view or order or otherwise deal with services, products or goods provided or offered by us, which includes eduwings.com.au or any other web service, software, application or media managed by us or our agents or representatives;
• You or Your means the person, firm or organisation entering into or that has entered into, a contract, transaction or arrangement to obtain or make use of services, products or goods provided or offered by Edu Wings Migration Consultants.

Collecting Personal Information

Edu Wings Migration Consultants may collect the following types of personal information:

• Name and contact details (address, email, telephone number)
• Gender and age or date of birth
• Passport or visa details and travel history
• Family member details and relationship status
• Academic information (including transcripts, English language proficiency certificates)
• Employment history and financial information
• Your device ID, device type, geo-location information, computer and connection information
• Details of the immigration and education services we have provided to you or that you have enquired about
• Any additional information relating to you that you provide directly through the Website or indirectly through your use of our services
• Information you provide through customer surveys and feedback
• Personal information based on your activities on the Website
• Any other personal information that may be required to facilitate your immigration or education consulting needs

We will only collect sensitive personal information about you if we have your express or implied consent or if the law otherwise permits it.

The types of sensitive information that we may collect include:

• Racial or ethnic origin
• Political opinions or criminal record
• Financial situation (including income or employment details)
• Health and medical information relating to your current and previous health status and medical conditions (where applicable for visa applications)

Edu Wings Migration Consultants may collect personal information when you register on or make use of the Website, request a service from us, or communicate with us through correspondence, chats, email, or when you share information from other social applications or websites.

Use of Personal Information

Edu Wings Migration Consultants may collect, hold, use and disclose your personal information for the following purposes:

• To contact you and provide you with immigration and education consulting services
• To enable you to access and use the Website
• To operate, protect, improve and optimise the Website and our services
• To send you service, support and administrative messages, reminders, and updates
• To prepare or lodge visa applications on your behalf
• To prepare or lodge university/college applications and other enrollment applications for education services
• To assist with language proficiency test registrations and preparations
• To provide relevant information, which may include sensitive personal information, to migration agents, educational institutions, Department of Home Affairs or similar bodies
• To send you marketing and promotional messages about our services that may be of interest to you
• To detect, investigate and prevent potentially unlawful acts or policy breaches
• To verify information for accuracy or completeness (including verification with third parties)
• To comply with our legal obligations and resolve any disputes
• To manage our relationship with you and respond to your enquiries
• For other purposes directed by you or authorised under Australian law

Accessing Your Personal Information

You can access the personal information Edu Wings Migration Consultants holds about you by contacting us using the information provided on our Website. We may need to verify your identity when you request your personal information.

Sometimes, we may not be able to provide you with access to all of your personal information. Examples of when access may be denied include:

• Providing access would pose a serious threat to life or health of a person
• Providing access would create an unreasonable impact on the privacy of others
• Access would be unlawful or prohibited under the Privacy Act 1988 (Cth)

We will take all reasonable steps to provide access within 30 days of your request. We reserve the right to impose reasonable charges for photocopying, database access, postage, or other costs of obtaining access to information.

Correcting Your Personal Information

If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected. You may request that we notify certain third parties of changes to your personal information.

Disclosure of Personal Information

Edu Wings Migration Consultants may disclose personal information for the purposes described in this Privacy Policy to:

• Department of Home Affairs and similar government bodies or institutions
• Universities, colleges, TAFE and other educational institutions
• Our employees and related bodies corporate
• Third party suppliers and service providers
• Professional advisers, consultants, contractors, and agents
• Web hosting providers and IT systems administrators
• Payment systems operators and debt collectors
• Business partners and associates
• Government agencies, regulatory bodies and law enforcement agencies as required by law
• Specific third parties authorised by you to receive information

We may disclose personal information to persons located overseas, including but not limited to countries where our business partners, educational institutions, or service providers are located. We will take reasonable steps to ensure that overseas recipients comply with privacy obligations.

Opting Out

We may send you direct marketing communications about our immigration and education services. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act 2003 (Cth) and the Privacy Act 1988 (Cth). You may opt-out of receiving marketing materials by contacting us using the details on our Website or by clicking the unsubscribe link in our emails.

Using Our Website and Cookies

We may collect personal information about you when you use and access our Website. We may record certain information about your use of the Website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your device.

We may also use 'cookies' or other similar tracking technologies that help us track your website usage and remember your preferences. Cookies are small files that store information on your device. You can disable cookies through your internet browser, but the Website may not work as intended if you do so.

Links to Other Websites

Our Website may contain links to third-party websites not controlled by us. We are not responsible for the privacy practices or content of these third-party websites. It is your responsibility to check their policies and practices before using them.

Security

We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure. However, we cannot guarantee the security of your personal information, and you acknowledge that you provide us with your personal information at your own risk.

Making a Complaint

If you think we have breached the Privacy Act 1988 (Cth), or you wish to make a complaint about how we have handled your personal information, you can contact us using the details on our Website. Please include your name, email address and telephone number and clearly describe your complaint. We will respond regarding your complaint within a reasonable period.

If you are dissatisfied with our handling of the issue, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

A privacy complaint relates to any concern you have with our privacy practices, including:

• How personal information is collected
• How personal information is stored
• How this information is used or disclosed
• How access is provided
• Any other matter covered by this privacy policy